Shipping policy

SHIPPING POLICY

Last Updated: 20.06.2026

Thank you for shopping with Intact Plus SRL. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed or shipped on weekends or public holidays.

In periods of high demand, processing times may be extended.

2. Shipping Locations

We currently ship to:

  • Romania
  • European Union countries

If your country is not available at checkout, please contact us at office@intactplus.ro to inquire about shipping options.

3. Delivery Times

Estimated delivery times are:

Romania

  • 1–5 business days

European Union

  • 3–10 business days

Delivery times are estimates only and may vary depending on:

  • Courier services;
  • Customs procedures;
  • Weather conditions;
  • Public holidays;
  • Events beyond our control.

We do not guarantee delivery dates.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination;
  • Order value;
  • Package size and weight.

Any applicable shipping charges will be displayed before completing the purchase.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take some time to appear.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Intact Plus SRL shall not be responsible for delays, losses, or additional charges resulting from incorrect or incomplete addresses supplied by customers.

If an order is returned due to an incorrect address, additional shipping charges may apply.

7. Lost or Delayed Shipments

Although we work with reliable carriers, delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us at:

office@intactplus.ro

We will do our best to assist you and investigate the matter with the carrier.

8. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number;
  • Photographs of the damaged package and contents.

We will review your claim and work to resolve the issue as quickly as possible.

9. Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

Intact Plus SRL is not responsible for delays caused by customs procedures.

10. Contact Information

Intact Plus SRL
CUI: RO41416221
Trade Register No.: J2019002918129

Business Address:
Aleea Godeanu nr. 12, Ap. 17
Cluj-Napoca, Cluj County
Romania

Email: office@intactplus.ro

Website: www.intactplus.ro