Terms of service

TERMS OF SERVICE

Last Updated:20.06.2026

These Terms of Service ("Terms") govern your use of the website and services provided by IntactPlus SRL. By visiting our website or purchasing from us, you agree to be bound by these Terms.

1. Company Information

This website is operated by IntactPlus

For questions regarding these Terms, you may contact us at:

  • Email: office@intactplus.ro
  • Website: intactplus.ro
  • Business Address: Aleea Godeanu nr. 12, Ap. 17, Cluj-Napoca, Cluj-Napoca
  • Country: Romania

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • The information you provide is accurate and complete.

3. Products and Availability

We make every effort to ensure that product descriptions, pricing, and images are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to:

  • Modify or discontinue products without notice.
  • Limit quantities available for purchase.
  • Refuse or cancel orders at our sole discretion.

4. Prices and Payments

All prices displayed on the website are in Romanian Leu (RON) and include applicable taxes unless otherwise stated.

Accepted payment methods are displayed at checkout.

We reserve the right to change prices at any time without prior notice.

Orders are processed only after payment has been successfully authorized and received.

In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund where payment has already been made.

5. Order Acceptance

Receipt of an order confirmation email does not constitute acceptance of an order.

We reserve the right to refuse or cancel orders due to:

  • Product unavailability;
  • Pricing errors;
  • Suspicion of fraud;
  • Violation of these Terms;
  • Errors in customer information.

In the event of cancellation, any payment received will be refunded.

6. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers;
  • Customs authorities;
  • Weather conditions;
  • Force majeure events;
  • Incorrect shipping information provided by customers.

Ownership and risk of loss pass to the customer upon delivery to the carrier.

7. Returns and Refunds

Customers located in the European Union have the right to withdraw from a purchase within 14 days from receiving the goods without giving any reason, in accordance with applicable EU consumer protection laws.

Returned items must:

  • Be unused and in original condition;
  • Include original packaging where applicable;
  • Be accompanied by proof of purchase.

Refunds will be processed to the original payment method after inspection and approval of the returned items.

Certain products may not be eligible for return, including:

  • Personalized or custom-made products;
  • Perishable goods;
  • Gift cards;
  • Downloadable software or digital products;
  • Hygiene-related products that have been opened.

8. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate and current information and to notify us immediately of any unauthorized use of your account.

9. Intellectual Property

All content on this website, including:

  • Logos;
  • Images;
  • Product descriptions;
  • Graphics;
  • Videos;
  • Website design;
  • Trademarks;

is the property of IntactPlus and is protected under copyright, trademark, and intellectual property laws.

Unauthorized use or reproduction is prohibited.

10. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes;
  • Violate any laws or regulations;
  • Upload viruses or malicious code;
  • Attempt unauthorized access to our systems;
  • Interfere with website security;
  • Infringe intellectual property rights;
  • Use automated tools to scrape or harvest information.

11. Privacy and GDPR

We process personal data in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy.

Personal information may include:

  • Name;
  • Address;
  • Email address;
  • Phone number;
  • Payment information;
  • IP address and browsing data.

Customers located within the European Economic Area have the right to:

  • Access their personal data;
  • Request correction of inaccurate data;
  • Request deletion of data;
  • Restrict processing;
  • Object to processing;
  • Request data portability.

12. Third-Party Services

Our store may use third-party services including:

  • Shopify;
  • Payment processors;
  • Shipping providers;
  • Analytics providers;
  • Marketing platforms.

We are not responsible for the content, policies, or actions of third-party providers.

13. Disclaimer of Warranties

The website and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we make no warranties regarding:

  • Availability of the website;
  • Accuracy of content;
  • Uninterrupted operation;
  • Fitness for a particular purpose.

14. Limitation of Liability

To the maximum extent permitted by law, IntactPlus SRL shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website;
  • Purchase or use of products;
  • Delays in delivery;
  • Loss of profits or business opportunities.

Our maximum liability shall not exceed the amount paid by the customer for the affected order.

15. Force Majeure

We shall not be liable for failure or delay in performing obligations caused by events beyond our reasonable control, including:

  • Natural disasters;
  • War;
  • Government actions;
  • Labor disputes;
  • Internet outages;
  • Pandemics;
  • Transportation disruptions.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Romania and applicable European Union legislation.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Romania.

17. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

18. Contact Information

Intact Plus SRL
Email: office@intactplus.ro
Website: www.intactplus.ro
Business Address: Aleea Godeanu nr. 12, Ap. 17, Cluj-Napoca, Cluj-Napoca, Romania